Return Policy

We want you to be happy with your purchase and strive to be as flexible as possible, give our low prices. Please review our returns policy below.

Returns, Refunds and Exchanges Policy

How To Return An Item
Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must return the item within 7 days of your purchase.

1. Please email info@sanzili.com to request a refund and we will assign you a tracking number. Goods will not be accepted unless an authorised tracking number is visible on the package.

2. Post your returned item to:
    Sanzili
    RDT # {Your Tracking Number}
    42 Station Road
    North Harrow
    HA2 7SE

3. Include in your package a the original receipt and reason code for the return.

Return Exceptions
Some items can not be returned if they are opened. These include jewellery, underwear, socks, music, software, and video games.

Merchandise that has been worn, used, or altered will not be accepted for return or exchange.

Restocking Fee
We want you to be happy with our service, thus we do not charge a restocking fee. However we do not refund the original shipping and handling that you paid on the order.

Exchanges
If your clothing item is in like new condition, you may exchange your clothing item for a different size or color. You will not be subject to a restocking fee in this case, but you still will have to pay return shipping.

Continue